Job Summary  Performs assigned duties related to the handling of customer transactions according to established procedures.  Discusses and cross-sells bank products and services.

  Primary Duties and Responsibilities:

• Receives and processes all bank transactions, recording all required information within appropriate authority level.
• Maintains a cash drawer within bank policies, balances cash drawer daily and locates and corrects errors. Balances ATM and handles mini vault.  Adheres to security, audit and compliance requirements.
• Provides basic bank services to customers within established procedures to include official checks, money orders, travelers checks, certified checks, license plate stickers, safe deposit box access, among others.  May accept utility and loan payments.
• Handles routine customer inquiries regarding window and basic new account transactions.  Refers unusual requests, complex customer inquiries and account research to appropriate branch personnel.
• May act as mentor to new tellers.
• Learns and provides accurate information regarding bank procedures and services.
• Counsels customers regarding the products and services available.  Identifies and cross sells those services and products which best serve the customer’s needs.
• Participates in any special marketing or sales activity (i.e., special account promotions, telemarketing campaigns, etc.).  Actively participates in referral programs.
• Initiates a follow-up system on opportunities and all inquiries from customers to further encourage a complete financial relationship.
• All other reasonable duties as assigned.  

Recommended Qualifications:

• Trained in Microsoft Office Suite;
• Ability to handle cash transactions and service the public in a professional manner;
• Knowledge of bank products and services; and
• Demonstrated ability to answer the telephone in a professional and courteous manner.